Three has apologised after hundreds of individuals reported they had been unable to make telephone calls on the UK cell community.
Downdetector, which tracks web site outages, confirmed greater than 10,000 individuals reported points with Three within the UK on Thursday.
There have additionally been a number of thousand stories from customers of Smarty and ID Cell – smaller cell firms which use Three’s community.
“We’re conscious of a problem affecting a small share of voice companies, our workforce are working laborious to repair this as quickly as doable,” Three stated in a put up on X.
“We’re actually sorry for any inconvenience induced.”
The agency stated individuals had been nonetheless in a position to make use of cell knowledge companies and make 999 calls in the course of the outage.
Three’s help workforce has been telling clients that it doesn’t “have a timeframe” for a repair, however that the agency is “working laborious to resolve this as quickly as doable”.
Three has round 10.5m clients throughout the UK, based on its web site, however it’s unclear what number of of them are affected by the outages.
Many individuals on social media have shared their frustration on the outage and described the disruption they stated it had induced them.
One person claimed that they had “missed a medical appointment” because of being unable to obtain calls, while another said the problems had left their daughter “stranded”.
And several people have claimed they might be leaving the community altogether.
It’s not recognized whether or not clients will be capable to declare compensation for the outage, though based on the web site of telecoms regulator Ofcom, it “could also be acceptable” for suppliers to supply refunds “whereas repairs are being made”.
It comes a month after the UK regulator gave the go-ahead for Three to merge with former rival Vodafone in a £16.5bn deal.
It comes the same day a major outage affected synthetic intelligence software ChatGPT.
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, 2025-01-23 17:05:00
