Barclays clients hit by third day of cost points

Barclays clients are getting into a 3rd day of points with funds and transactions because the financial institution struggles to repair ongoing technical points.

On Friday when the outage started, clients advised the PJDM they have been having bother with cellular and on-line banking and making important funds.

It’s not believed to be a cyber assault and the financial institution has not but defined what induced the issue, nor how many individuals are affected.

Barclays is without doubt one of the UK’s largest banks, with over 20 million UK retail clients.

On Saturday, the web site downdetector, which displays outages, confirmed almost 5,000 points had been reported with Barclays, greater than double the quantity reported on Friday.

On Saturday afternoon, Barclays’ web site mentioned issues with its app and on-line banking have been ongoing, and warned clients that they might face points making and receiving funds.

“Your stability could also be incorrect and a few funds you made or predict to obtain could not present,” learn the message on the financial institution’s web site.

The web site additionally advised clients that their excessive avenue branches could not have the ability to help with all queries “because of points we’re dealing with”.

Friday, which was pay day for many individuals within the UK, was the deadline for self-assessment tax returns.

Some Barclays’ clients have mentioned they have been unable to make their funds to HMRC.

An announcement from HMRC mentioned it’s working intently with the financial institution to minimise the influence on these submitting self-assessments.

It confirmed that points associated to the Barclays outage is not going to lead to late cost penalties as these don’t apply till March 1.

Barclays has apologised and mentioned it’s going to “make sure that no impacted buyer is ignored of pocket”.

On X, the financial institution suggested clients dealing with difficulties accessing their cash to hunt help from family and friends or to get in contact with meals banks.

In response to 1 person who mentioned they have been unable to entry their account, the financial institution posted a hyperlink to the Trussell Belief, a charity which runs meals banks nationally.

Emily from Exeter advised the PJDM that she is spending the weekend on a buddy’s couch after being unable to maneuver into her new home.

“I am successfully homeless with my two kids and two cats,” she mentioned, including that her kids have been staying with household.

“My elimination van is deserted with every thing I’ve in it,” the 44-year-old mentioned.

“I am a single mom who has labored extremely onerous for this and to be left homeless is indescribable.”

In a press release issued on Saturday, a spokesperson for Barclays mentioned the financial institution was “extraordinarily sorry” and that it was “working onerous to repair the problem”.

“Some could proceed to see an outdated stability, and funds made or acquired could not present. Prospects mustn’t attempt to make the cost once more”, they mentioned.

“Prospects can use their playing cards and withdraw money, use our app and on-line banking, and as quickly as these remaining points are resolved, we’ll let our clients know”.

It added: “We’re retaining our name centres open for longer this weekend and we can be proactively contacting clients who could also be susceptible”.