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Just do something that lights you up, and lights up your customers, and lights up the world and scale to that.
-Tim O Reilly
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Just Do Something That Lights You Up,

Tim O Reilly
Just do something that lights you up, and lights up your customers, and lights up the world and scale to that.
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Light World Scales

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If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. but ultimately i think the customers are the parents. not even the students but the parents. the problem that we have in this country is that the customers went away. the customers stopped paying attention to their schools, for the most part.
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Customers are still setting the technology agenda. not just you, our customers, but your customers as well. what more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. and in fact, that is just the beginning.
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You must fire bad customers just as you would fire a bad employee. if you do not get rid of your bad employees, the good employees will leave. if i do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.
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It's very hard to establish an economy of trustworthiness. the key is continuing to innovate and to keep your customers through innovation, because the customers can leave. but once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you.
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One should see the world, and see himself as a scale with an equal balance of good and evil. when he does one good deed the scale is tipped to the good - he and the world is saved. when he does one evil deed the scale is tipped to the bad - he and the world is destroyed.
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Because software is all about scale. the larger you are, the more profitable you are. if we sell twice as much as software, it doesn't cost us twice as much to build that software. so the more customers you have, the more scale you have. the larger you are, the more profitable you are.
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