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In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
-Bill Gates
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In Business, The Idea Of Measuring What

Bill Gates
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
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Success Ideas Satisfaction

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Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. one-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. the true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.
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My take is that acting is acting. a performance is a performance. with performance capture, if you don't get the performance on the day, you can't enhance the performance.
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What the customer demands is last year's model, cheaper. to find out what the customer needs you have to understand what the customer is doing as well as he understands it. then you build what he needs and you educate him to the fact that he needs it.
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The best way to apologize is to let the customer vent first. don't interrupt, just take notes and make empathetic noises. you can even tell the customer that it makes you mad too. second, ask the customer what their speed of need is. tell them what they ant to hear. that you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
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Motion capture is exactly what it says: it's physical moves, whereas performance capture is the entire performance - including your facial performance. if you're doing, say, martial arts for a video game, that is motion capture. this is basically another way of recording an actor's performance: audio, facial and physical.
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The media is the only business in the world where the customer is always wrong. if you're a news consumer, if you're a customer, and you complain to them, they will tell you that you are not sophisticated enough to understand what they do, and they're tell you to go listen or watch somewhere else. they're not even really doing the news for you. they're doing news for other journalists and other people in government because that's their real audience.
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