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Tesla’s 7-Day Return Policy Is No More

Tesla CEO Elon Musk speaks during the unveiling of the new Tesla Model Y in Hawthorne, California on March 14, 2019.

Tesla CEO Elon Musk speaks through the unveiling of the brand new Tesla Mannequin Y in Hawthorne, California on March 14, 2019.
Photograph: Frederic J. Brown / AFP (Getty Pictures)

For years, Tesla, in addition to its eccentric founder and CEO Elon Musk, proudly proclaimed to latest clients that in the event that they had been sad with the car they’d simply bought, they may merely return it. The catch? Hardly something. It simply needed to be finished inside seven calendar days.

That was then. Now, as reported by Electrek, latest Tesla clients experiencing purchaser’s regret over their new car may be caught with it. In different phrases, it in all probability received’t be that simple to return it. Electrek stories that Tesla eradicated its seven-day return coverage, which the corporate had maintained was proof of the boldness it had in its vehicles, this week.

Certainly, while you search “Tesla seven day return coverage” in Google, you see the outdated return coverage as one of many prime outcomes. Nevertheless, when you click on on the hyperlink to Tesla’s official web site, it redirects you to the Tesla assist web page, which makes no point out of the outdated return coverage.

However that is the web, which lets you memory over outdated Tesla insurance policies if you want. A cached version of the Tesla return coverage web page from Oct. 15—the identical day Tesla reportedly determined to axe the coverage, per Electrek—exhibits the outdated coverage in all its glory.

It reads:

“Proudly owning a Tesla car means you’re driving some of the superior, finest performing and most secure automobiles accessible. We’re assured that you’ll really feel nice about your new car, and so are supplying you with time to expertise and revel in your new Tesla. Topic to the phrases and circumstances of this coverage, if you’re sad together with your car, you could return it to us inside seven (7) calendar days.”

In line with the now-defunct coverage, to have the ability to qualify for a seven-day return, the car should have lower than 1,000 miles on the odometer, a New Car Restricted Guarantee that has not been voided, be in new situation with out injury or irregular put on and tear and not have been resold or transferred to another person, amongst others.

Nonetheless, unnamed sources cited by Electrek mentioned that dissatisfied patrons would now be referred to Tesla’s service division in the event that they need to return their car for no matter motive.

As famous by Electrek, the transfer appears a bit unusual, particularly contemplating that the coverage was meant to point out how assured the corporate was that individuals would love its vehicles. Only a yr in the past, Musk proudly proclaimed on Twitter, his social media vice, that you would order a brand new Mannequin S on-line “in 2 minutes for house supply & return in 7 days for full refund.”

However on the similar time, is that this actually a nice loss for present and future Tesla patrons? Per Electrek, we don’t understand how many individuals truly used the coverage to return their vehicles.

Since Tesla closed its PR department, we could by no means know why the seven-day return coverage was axed (of course, there’s also no assure that if the division was nonetheless in existence it could inform us). Possibly Musk will tweet about it sometime and present a solution to this mystery.


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Jody Serrano