SEO News
SEO News

Customer experience and digital transformation concepts are merging during the pandemic – TechCrunch

Customer experience and digital transformation are two phrases we’ve been listening to about for years, however have typically remained nebulous in lots of organizations — one thing to aspire to maybe, however not take utterly critically. But the pandemic has been a forcing occasion for each ideas, thrusting the concepts entrance and heart. Abruptly startups […]

SEO News
SEO News

Call analytics platform Invoca expands into sales, e-commerce and customer experience – TechCrunch

Invoca, which helps corporations extract and use knowledge from buyer telephone calls, is increasing immediately with the launch of merchandise for e-commerce, buyer expertise and gross sales groups, in addition to a brand new Invoca Exchange, the place companies can discover the entire platform’s third-party integrations. The corporate is making these bulletins as a part […]