SEO News
SEO News

Customer experience and digital transformation concepts are merging during the pandemic – TechCrunch

Customer experience and digital transformation are two phrases we’ve been listening to about for years, however have typically remained nebulous in lots of organizations — one thing to aspire to maybe, however not take utterly critically. But the pandemic has been a forcing occasion for each ideas, thrusting the concepts entrance and heart. Abruptly startups […]

SEO News
SEO News

Call analytics platform Invoca expands into sales, e-commerce and customer experience – TechCrunch

Invoca, which helps corporations extract and use knowledge from buyer telephone calls, is increasing immediately with the launch of merchandise for e-commerce, buyer expertise and gross sales groups, in addition to a brand new Invoca Exchange, the place companies can discover the entire platform’s third-party integrations. The corporate is making these bulletins as a part […]

SEO News
SEO News

Customer service bots are coming to Instagram

The API will let manufacturers deal with messages from varied elements of Instagram, corresponding to Shops and Stories, in a single place. They’ll additionally have the ability to combine Instagram into their buyer relationship administration programs. That may, as an illustration, enable them to see a buyer’s order historical past alongside messages from them. Not […]

SEO News
SEO News

Hackers Allegedly Stole Over 3 Million Customer Credit Cards From Dickey’s Barbecue Pit

Photograph: Spencer Platt / Employees (Getty Pictures) Hackers are at the moment promoting a trove of three million bank card numbers and buyer data apparently stolen from Dickey’s Barbecue Pit, one of many greatest barbecue chains in america. The corporate made an announcement at this time in regards to the hack, suggesting that expenses made […]

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