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When employees are happy, they are your very best ambassadors.
-James Sinegal
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When Employees Are Happy, They Are Your

James Sinegal
When employees are happy, they are your very best ambassadors.
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Ambassadors Employee

More From James Sinegal

We announce the birth of a conceptual country, newtopia. citizenship of the country can be obtained by declaration of your awareness of newtopia. newtopia has no land, no boundaries, no passports, only people. newtopia has no laws other than cosmic. all people of newtopia are ambassadors of the country. as two ambassadors of newtopia, we ask for diplomatic immunity and recognition in the united nations of our country and our people.
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If you have to conduct layoffs, which is always a regrettable thing, there's kind of three things that are very important. one is to communicate well with your employees in order to help them understand why it is you're doing, and how. second is to make sure that the employees who are part of the go forward, understand kind of what happened and are not like the ground doesn't keep moving. it's like, okay, we did that, we're moving forward, here we go. and then for the employees that you unfortunately have to let go, try to provide as much support for them as possible.
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So often, we blame other people when, really, the problem is right down in here. i'm not happy. i don't know what's wrong. if i just had another job, i could be happy. if i just get married, i would be happy. well if i just wasn't married, i would be happy. well, if i just had some kids, i'll be happy. i'll be happy when these kids finally grow up and get out of here. if i had a bigger house, i would be happy. well, i got a big house. now if i just had a maid to clean, i'd be happy. well, now if i just had a maid i could get along with better, i'd be happy.
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Oh god, are there so many of them in our land! students who can’t be happy until they’ve graduated, servicemen who can’t be happy until they are discharged, single folks who can’t be happy until they’ve found a mate, workers who can’t be happy until they’ve retired, adolescents who aren’t happy until they’re grown, ill people who aren’t happy until they’re well, failures who aren’t happy until they succeed, restless who can’t wait until they get out of town, and in most cases, vice versa, people waiting, waiting for the world to begin.
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You must fire bad customers just as you would fire a bad employee. if you do not get rid of your bad employees, the good employees will leave. if i do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.
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Happy employees ensure happy customers. and happy customers ensure happy shareholders—in that order.
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