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Blissfully expands from SaaS management into wider IT services aimed at midmarket – TechCrunch

When Blissfully launched in 2016, it was targeted on serving to firms perceive their SaaS utilization inside their organizations, however over time the corporate has seen that there’s a wider want, particularly in midmarket firms, and as we speak it introduced it was increasing into broader IT administration.

Firm co-founder and CEO Arial Diaz says that the startup started serving to to trace SaaS utilization, ultimately increasing into worker onboarding and exiting, and as we speak they’re increasing right into a broader set of IT companies.

“Our imaginative and prescient when beginning an organization was actually that IT is being redefined within the age of SaaS. So the 1st step was to assist with every little thing round managing SaaS. And step two is what does that imply by way of the broader IT administration imaginative and prescient,” Diaz informed PJDM.

Blissfully believed that SaaS was going to take an even bigger and larger a part of IT by way of mindshare, spend and the way you handle it, they usually turned out to be proper. Now, they felt the time is true to develop their authentic concept to embody extra of the IT administration operate.

That has resulted in a newly expanded platform they’re releasing as we speak that not solely consists of the sooner SaaS administration parts that it’s been offering all alongside, but in addition 4 different new classes.

For starters they’re providing IT asset administration. “We are actually providing the power to trace not simply SaaS purposes, however all of your IT belongings together with {hardware} gadgets and conventional software program,” Diaz mentioned.

Subsequent, they’re together with assist desk administration and ticketing capabilities to deal with requests that fall exterior of their SaaS administration workflows. As well as, they’re including role-based entry management to permit completely different individuals entry to numerous IT administration companies, which is more and more important through the pandemic as individuals are being compelled to troubleshoot and handle numerous IT points from house. Lastly, the startup is opening up its APIs in order that IT can faucet into that and construct custom-made performance or workflows on high of the Blissfully platform.

Diaz believes that the corporate has reached a degree of maturity in the case of SaaS administration, they usually noticed a necessity within the midmarket to offer these further IT companies that bigger organizations are inclined to get from an organization like ServiceNow.

The brand new companies might be out there beginning as we speak from Blissfully.

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Author

Ron Miller